{"id":6556,"date":"2022-11-29T23:59:08","date_gmt":"2022-11-29T20:59:08","guid":{"rendered":"https:\/\/www.odindanismanlik.com\/tr\/?post_type=service&#038;p=6556"},"modified":"2022-12-04T13:31:20","modified_gmt":"2022-12-04T10:31:20","slug":"elementor-6556","status":"publish","type":"service","link":"https:\/\/www.odindanismanlik.com\/tr\/service\/elementor-6556\/","title":{"rendered":"ISO 10002:2018 M\u00fc\u015fteri Memnuniyeti Kalite Y\u00f6netim Sistemi Kurulumu ve S\u00fcre\u00e7 Y\u00f6netimi"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6556\" class=\"elementor elementor-6556\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7779504f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7779504f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-524bb9f7\" data-id=\"524bb9f7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a5197ac elementor-widget elementor-widget-creote-title-v1\" data-id=\"1a5197ac\" data-element_type=\"widget\" data-widget_type=\"creote-title-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"title_all_box style_one  dark_color\">\r\n         <div class=\"title_sections left\">\r\n            <div class=\"before_title\">\r\n         Dan\u0131\u015fmanl\u0131k      <\/div>\r\n                    <div class=\"title\">  ISO 10002:2018 M\u00fc\u015fteri Memnuniyeti Kalite Y\u00f6netim Sistemi Kurulumu ve S\u00fcre\u00e7 Y\u00f6netimi <\/div>\r\n                  <p>  ISO 10002:2018 M\u00fc\u015fteri Memnuniyeti Kalite Y\u00f6netim Sistemi\u2019nin avantajlar\u0131 aras\u0131nda;  \n\u015eik\u00e2yetlerin tutarl\u0131, sistematik ve duyarl\u0131 bir \u015fekilde \u015fik\u00e2yet\u00e7iyi ve kurulu\u015fu tatmin edecek tarzda \u00e7\u00f6zme kabiliyetinin artt\u0131r\u0131lmas\u0131, \u015fikayet tekrarlar\u0131n\u0131n \u00f6nlenmesi, geri bildirimler sonucunda marka de\u011ferinin korunmas\u0131 ve\/veya y\u00fckseltilmesi, M\u00fc\u015fteri ba\u011fl\u0131l\u0131\u011f\u0131n\u0131n kazan\u0131lmas\u0131 ve m\u00fc\u015fteri memnuniyetinin artt\u0131r\u0131lmas\u0131, m\u00fc\u015fterinin \u00f6nemsendi\u011finin g\u00f6stergesi olarak kurulu\u015fun prestij kazanmas\u0131, risk y\u00f6netimi ile proaktif  yakla\u015f\u0131m\u0131n sa\u011flanmas\u0131, Her alanda s\u00fcrekli iyile\u015ftirmenin benimsenmesi yer al\u0131r.\n<\/p>\r\n         <\/div>\r\n               \r\n<\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d2c256c elementor-widget elementor-widget-creote-text-editor-v1\" data-id=\"4d2c256c\" data-element_type=\"widget\" data-widget_type=\"creote-text-editor-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t   <div class=\"position-relative\">\r\n        <p>Firmam\u0131z ISO 10002:2018 Kalite y\u00f6netimi \u2014 M\u00fc\u015fteri Memnuniyeti \u2014 Kurulu\u015flarda \u015fik\u00e2yetlerin ele al\u0131nmas\u0131 i\u00e7in k\u0131lavuz bilgiler\u00a0 standard\u0131na uygun Y\u00f6netim Sistemi kurulumu, belgelendirme denetimine haz\u0131rl\u0131k ve ba\u015fvuruya y\u00f6nelik dan\u0131\u015fmanl\u0131k hizmetleri vermektedir. Dan\u0131\u015fmanl\u0131k \u00a0ve s\u00fcre\u00e7 y\u00f6netimine ili\u015fkin hizmet faaliyetlerimizin \u00f6zeti a\u015fa\u011f\u0131da listelenmi\u015ftir.<\/p><ul><li>Kurulu\u015f ile birlikte ISO 10002:2018 standard\u0131na ba\u011fl\u0131, mevcut durum analizi,\u00a0 i\u015f plan\u0131n\u0131n ve \u00e7al\u0131\u015fma ekibinin olu\u015fturulmas\u0131<\/li><li>Kalite ekibinin belirlenmesi, personel yetkinliklerinin analiz edilmesi, g\u00f6rev, yetki ve sorumluluklar\u0131n tan\u0131mlanmas\u0131<\/li><li>Genel E\u011fitimlerin Verilmesi ve Sertifikaland\u0131r\u0131lmas\u0131 (kurulu\u015f personeline kurumda verilecek)<ul><li>ISO 10002:2018 Kalite y\u00f6netimi \u2014 M\u00fc\u015fteri Memnuniyeti \u2014 Kurulu\u015flarda \u015fik\u00e2yetlerin ele al\u0131nmas\u0131 i\u00e7in k\u0131lavuz bilgiler\u00a0 Standart Temel E\u011fitimi<\/li><li>\u0130\u00e7 Tetkik E\u011fitimi<\/li><li>Risk Analizi E\u011fitimi<\/li><\/ul><\/li><\/ul><p><b>Not<\/b><b>: E\u011fitim sonunda, t\u00fcm kat\u0131l\u0131mc\u0131lara e\u011fitim sertifikas\u0131 d\u00fczenlenecektir<\/b><b>.<\/b><\/p><ul><li>ISO 10002:2018 standart maddelerinde belirtilen dok\u00fcmanlar ve kurulu\u015fun faaliyetlerinin (proses, s\u00fcre\u00e7) gerektirdi\u011fi etkin bir dok\u00fcmantasyon yap\u0131s\u0131n\u0131n olu\u015fturulmas\u0131, kurum \u00e7al\u0131\u015fanlar\u0131 ile birlikte uygulamaya al\u0131nmas\u0131 (Yap\u0131lan \u00e7al\u0131\u015fmalar ve standart gerekliliklerine ili\u015fkin Prosed\u00fcr, Talimat, Form, Plan, Liste vb.)<\/li><li>Kurum \u00e7al\u0131\u015fanlar\u0131 ile dok\u00fcmantasyon uygulama ve izlem kay\u0131tlar\u0131n\u0131n olu\u015fturulmas\u0131 (ISO 10002:2018 Standart Maddelerinde Belirtilen Kay\u0131tlar, Olu\u015fturulan Mevcut Dok\u00fcmantasyonun \u0130\u015fleyi\u015fine Dayal\u0131 E\u011fitim)<\/li><li>M\u00fc\u015fteri Memnuniyeti Kalite Y\u00f6netim Sistemi, sistem etkinli\u011finin de\u011ferlendirilmesi (\u0130\u00e7 Tetkik personelinin belirlenmesi, i\u00e7 tetkik planlar\u0131n\u0131n haz\u0131rlanmas\u0131 ve ilk i\u00e7 tetkikin ger\u00e7ekle\u015ftirilmesi)<\/li><li>\u0130\u00e7 Tetkik sonras\u0131 a\u00e7\u0131lan uygunsuzluklara ba\u011fl\u0131 d\u00fczeltici faaliyetlerin uygulanmas\u0131 ve sonu\u00e7lar\u0131n\u0131n izlenmesi,<\/li><li>YGG (Y\u00f6netimin G\u00f6zden Ge\u00e7irme) toplant\u0131s\u0131 ve toplant\u0131 kararlar\u0131na g\u00f6re yap\u0131lacak iyile\u015ftirme faaliyetlerinin ger\u00e7ekle\u015ftirilmesi \u00a0<\/li><li>Belgelendirme kurulu\u015funa m\u00fcracaat, denetim ve denetim sonras\u0131 s\u00fcre\u00e7ler hakk\u0131nda bilgilendirme yap\u0131lmas\u0131, \u00a0<\/li><li>Belgelendirme denetimi sonras\u0131 olas\u0131 uygunsuzluklar\u0131n kapat\u0131lmas\u0131 i\u00e7in kurulu\u015f personeline destek olunmas\u0131 ve s\u00fcrecin tamamlanmas\u0131<\/li><\/ul>    <\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1e2cb64 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e2cb64\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-47fafa05\" data-id=\"47fafa05\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f11d578 elementor-widget elementor-widget-creote-content-box-v1\" data-id=\"5f11d578\" data-element_type=\"widget\" data-widget_type=\"creote-content-box-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t    \r\n<div class=\"content_box_cn  style_one\"\r\n     data-aos=\"fade-up\"  data-aos-offset=\"0\"\r\n    data-aos-delay=\"0\" >\r\n                <div class=\"txt_content\">\r\n                <h3>\r\n            <a href=\"#\"  target=&quot;_blank&quot;                 rel=&quot;nofollow&quot;>\r\n                Not: E\u011fitim sonunda, t\u00fcm kat\u0131l\u0131mc\u0131lara e\u011fitim sertifikas\u0131 d\u00fczenlenecektir.            <\/a>\r\n        <\/h3>\r\n                    <\/div>\r\n            <\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c5225a2\" data-id=\"c5225a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22dfe183 elementor-widget elementor-widget-creote-simple-image-box-v1\" data-id=\"22dfe183\" data-element_type=\"widget\" data-widget_type=\"creote-simple-image-box-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"simple_image_boxes  parallax_cover\"   data-aos=\"fade-up\" data-aos-delay=\"0\"  data-aos-offset=\"0\" >\r\n   <img decoding=\"async\" src=\"http:\/\/www.odindanismanlik.com\/tr\/wp-content\/uploads\/2022\/11\/everyone-is-smiling-listens-group-people-business-conference-modern-classroom-daytime-scaled-e1667579158951.jpg\" class=\"simp_img cover-parallax\" alt=\"image\" \/>\r\n<\/div>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f4121a3 elementor-widget elementor-widget-text-editor\" data-id=\"4f4121a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.8.1 - 13-11-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3>E\u011fitimler sonras\u0131ndaki faaliyetler nelerdir ?<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f68929e elementor-widget elementor-widget-creote-faqs-v1\" data-id=\"3f68929e\" data-element_type=\"widget\" data-widget_type=\"creote-faqs-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t \r\n<section class=\"faq_section type_two\">\r\n   <div class=\"block_faq\">\r\n      <div class=\"accordion\">\r\n         <dl>\r\n                                    <dt class=\"faq_header active\"    data-aos=\"fade-up\" data-aos-delay=\"0\"  data-aos-offset=\"0\" >\r\n               E\u011fitimler tamamland\u0131\u011f\u0131nda...<span class=\"icon-play\"><\/span>\r\n            <\/dt>\r\n            <dd class=\"accordion-content\"  style=\"display:block;\"     data-aos=\"fade-up\" data-aos-delay=\"0\"  data-aos-offset=\"0\" >\r\n               <p>\r\n                  \u0130lgili Bakanl\u0131k s\u00fcrecine ait  denetim belgelerinin haz\u0131rlanmas\u0131 s\u00fcre\u00e7leri hakk\u0131nda bilgilendirme yap\u0131lmas\u0131\/ belgelerin haz\u0131rlanmas\u0131\/personele haz\u0131rlat\u0131lmas\u0131, denetim s\u00fcrecinin takibi (Var ise)                <\/p>\r\n            <\/dd>\r\n                        <dt class=\"faq_header \"    data-aos=\"fade-up\" data-aos-delay=\"100\"  data-aos-offset=\"0\" >\r\n               Denetim tamamland\u0131\u011f\u0131nda...<span class=\"icon-play\"><\/span>\r\n            <\/dt>\r\n            <dd class=\"accordion-content\"     data-aos=\"fade-up\" data-aos-delay=\"100\"  data-aos-offset=\"0\" >\r\n               <p>\r\n                  \u0130lgili Bakanl\u0131k denetimi sonras\u0131 olas\u0131 uygunsuzluklar\u0131n (varsa) kapat\u0131lmas\u0131 i\u00e7in laboratuvar personeline destek olunmas\u0131\/d\u00fczeltici faaliyet s\u00fcrecinin takibi. (Var ise)                <\/p>\r\n            <\/dd>\r\n                        <dt class=\"faq_header \"    data-aos=\"fade-up\" data-aos-delay=\"200\"  data-aos-offset=\"0\" >\r\n               Validasyon tarihi yakla\u015f\u0131nca...<span class=\"icon-play\"><\/span>\r\n            <\/dt>\r\n            <dd class=\"accordion-content\"     data-aos=\"fade-up\" data-aos-delay=\"200\"  data-aos-offset=\"0\" >\r\n               <p>\r\n                  Validasyon tarihlerlerinize ve i\u015f y\u00fck\u00fcn\u00fcze g\u00f6re e\u011fitimin gerekli ad\u0131mlar\u0131n\u0131n tekrarlanmas\u0131, hat\u0131rlatma e\u011fitimleri, faaliyetlerin kapsam geni\u015fletme s\u00fcre\u00e7leri yine taraf\u0131m\u0131zdan planlanmaktad\u0131r.               <\/p>\r\n            <\/dd>\r\n                                 <\/dl>\r\n      <\/div>\r\n   <\/div>\r\n<\/section>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dan\u0131\u015fmanl\u0131k ISO 10002:2018 M\u00fc\u015fteri Memnuniyeti Kalite Y\u00f6netim Sistemi Kurulumu ve S\u00fcre\u00e7 Y\u00f6netimi ISO 10002:2018 M\u00fc\u015fteri Memnuniyeti Kalite Y\u00f6netim Sistemi\u2019nin avantajlar\u0131 aras\u0131nda; \u015eik\u00e2yetlerin tutarl\u0131, sistematik ve duyarl\u0131 bir \u015fekilde \u015fik\u00e2yet\u00e7iyi ve kurulu\u015fu tatmin edecek tarzda \u00e7\u00f6zme kabiliyetinin artt\u0131r\u0131lmas\u0131, \u015fikayet tekrarlar\u0131n\u0131n \u00f6nlenmesi, geri bildirimler sonucunda marka de\u011ferinin korunmas\u0131 ve\/veya y\u00fckseltilmesi, M\u00fc\u015fteri ba\u011fl\u0131l\u0131\u011f\u0131n\u0131n kazan\u0131lmas\u0131 ve m\u00fc\u015fteri memnuniyetinin artt\u0131r\u0131lmas\u0131, [&hellip;]<\/p>\n","protected":false},"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","service_category":[40],"class_list":["post-6556","service","type-service","status-publish","hentry","service_category-danismanlik"],"_links":{"self":[{"href":"https:\/\/www.odindanismanlik.com\/tr\/wp-json\/wp\/v2\/service\/6556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.odindanismanlik.com\/tr\/wp-json\/wp\/v2\/service"}],"about":[{"href":"https:\/\/www.odindanismanlik.com\/tr\/wp-json\/wp\/v2\/types\/service"}],"replies":[{"embeddable":true,"href":"https:\/\/www.odindanismanlik.com\/tr\/wp-json\/wp\/v2\/comments?post=6556"}],"version-history":[{"count":5,"href":"https:\/\/www.odindanismanlik.com\/tr\/wp-json\/wp\/v2\/service\/6556\/revisions"}],"predecessor-version":[{"id":6564,"href":"https:\/\/www.odindanismanlik.com\/tr\/wp-json\/wp\/v2\/service\/6556\/revisions\/6564"}],"wp:attachment":[{"href":"https:\/\/www.odindanismanlik.com\/tr\/wp-json\/wp\/v2\/media?parent=6556"}],"wp:term":[{"taxonomy":"service_category","embeddable":true,"href":"https:\/\/www.odindanismanlik.com\/tr\/wp-json\/wp\/v2\/service_category?post=6556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}